Privacy Policy

Travi offers its customers an ’Easy return policy’, wherein you can raise a return/exchange request of a product within 7 days of its delivery. You can file the return/exchange only in case of damaged/missing/wrong product. Kindly note that parcel unboxing video is mandatory. You have to raise a return/replacement within 48 hours from the date of delivery.

We will not accept returns of products bought from third party websites or physical stores.

Please allow one-two weeks for your return to be processed, it will need to be vetted by our customer service team. You will receive email once your return is processed.

• All returned items must be accompanied by a copy of the original invoice.
• Each item can only be replaced once.
• We will not replace opened or used products. In the case of an extreme scenario please email or call our customer service team.
• Our refunds can take up to 0 to 7 working days basis your bank/payment method working.